Last updated: 8 October 2026
About this policy
This Refund Policy explains how cancellations and refunds work for project services provided by Alioca, a product of Hallridge Holdings LLC ("we", "us" or "our"). We want it to be fair and clear for both sides.
Every engagement is agreed individually in a written proposal or statement of work ("SOW"). If your SOW includes different refund or cancellation terms, the SOW takes priority. We do not sell services through an online checkout, and all payments are made as set out in your SOW.
Deposits
Most engagements begin with a deposit, as set out in the SOW. The deposit secures time in our schedule and covers initial planning, team allocation and setup.
- If you cancel within 7 days of paying the deposit and before work has started, we will refund 100% of the deposit.
- After that window, or once work has started, the deposit is non-refundable, except as described under "If we cancel" below.
Milestone payments
Larger projects are usually split into milestones, each with its own deliverables and payment, as described in the SOW. Payments for milestones that have been completed and delivered are non-refundable. If you cancel part-way through a milestone, we will charge for the work performed on that milestone up to the cancellation date, as described below.
Cancelling a project
You can cancel a project at any time by giving us written notice by email to hello@alioca.com. Unless your SOW says otherwise, cancellation takes effect 14 days after we receive your notice. When a project is cancelled:
- you pay for all work performed up to the effective cancellation date, based on the rates or milestone values in the SOW;
- you pay for any third-party costs we have committed to on your behalf, such as software licences, hosting or other services, where these cannot be cancelled;
- if you have paid more than these amounts, we refund the difference;
- if you have paid less, we invoice you for the balance.
Once all amounts due are paid, we hand over the completed work and any work in progress paid for, in line with the ownership terms in the SOW and our Terms of Service.
Work already performed
Because our work involves specialist time and expertise, work that has already been performed is non-refundable. This includes strategy, design, development, project leadership and other services delivered before cancellation. We will give you a clear summary of the work completed when you cancel.
If we cancel
If we need to end a project for reasons not caused by you, we will refund any amounts you have paid for work not yet performed, including the unused portion of your deposit, and hand over the work completed to date. If we end a project because of a serious breach of the SOW on your side, such as non-payment, the cancellation terms above apply.
If you are not satisfied
If you are unhappy with a deliverable, please tell us within 14 days of delivery. We will work with you in good faith to fix anything that does not meet the agreed scope in the SOW, usually by revising the work before considering a refund. Refunds are not available because of changes in your business plans, or because a project did not achieve particular commercial results, as we cannot guarantee commercial outcomes.
How to request a refund
To request a refund, email hello@alioca.com with:
- your name and company name;
- the project name or SOW reference;
- the amount you are asking for and the reason for your request.
Timelines
- We will acknowledge your request within 3 business days.
- We will give you a decision, with a breakdown of work performed and any amount due, within 10 business days of receiving your request.
- Approved refunds are paid within 10 business days of our decision, using the original payment method where possible.
Any fees charged by banks or other financial institutions for currency conversion or international transfers are paid by you. We do not cover or refund these fees.
Your legal rights
This policy does not affect any rights you have under the law that applies to you and that cannot be excluded by contract.
Changes to this policy
We may update this policy from time to time. The version in place when your SOW was signed applies to that project, unless we both agree otherwise in writing.
Contact
Questions about refunds? Email hello@alioca.com or write to Hallridge Holdings LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA.